At Ivy Design, we pride ourselves on providing fast and reliable shipping services for your convenience. Once you make a purchase, we will process and dispatch your order within 2-5 days. We work with trusted shipping companies, such as HP Express and GLS, to ensure a smooth and efficient delivery process.

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Our team understands the significance of receiving your order promptly, and we are committed to getting your items to you as soon as possible. For all orders totaling 100 € or more, we offer free shipping, making your shopping experience even more enjoyable.

Please note that delivery times may vary depending on your location, but rest assured, we will provide you with tracking information so you can monitor your package's journey.

If you have any questions or need further assistance regarding your order or shipping, feel free to contact our customer support team. We are here to assist you in any way we can.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 7 days of receiving your clothes. To initiate a return, please ensure that the items are unworn and in their original condition. Reach out to our customer support team for further guidance on the return process.

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If you prefer an exchange for another size or a different piece of clothing, we are happy to accommodate your request. Again, please make sure that the returned items are in their original condition and packaging.

Refunds will be issued for the purchase price of the item(s). However, please note that shipping costs are non-refundable.

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For any inquiries or clarifications regarding our shipping and returns policy, feel free to contact us. Our dedicated team is here to assist you and ensure a smooth and pleasant shopping experience.